Service Desk Engineer Nottingham

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’). I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. Our company values shape who we are as a business, what we stand for and how we work.

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IT Support

We are looking for candidates with previous experience within a similar role, in IT and helpdesk capacity. Experience with customer service and VOIP telephone systems would also be beneficial. We provide a wide range of managed IT solutions for businesses located across Hampshire, West Sussex and beyond. Many businesses choose to switch their managed IT services to us to benefit from our high customer service levels. Many employers in the IT industry understand that ongoing training is important for technical positions, particularly with the speed of new developments in IT.

become a help desk engineer

At the forefront of the business dealing with clients issues patiently, yet proactively this position needs the right person, with the right attitude. You will be experienced in providing remote support to clients, being an escalation point to level one technicians and providing back-end support for our monitoring systems. As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role.

Service desk analyst

I self-studied for my first project management qualification and was delighted to be offered my first role within a small start-up. This opportunity set the foundations for the career I have today, and the experience showed me that taking risks and moving out of your comfort zone can really pay off! The main bit of advice I’d give is if you’re a strong communicator, enthusiastic and willing to learn, then don’t hesitate to apply for a role at Admiral Tech – you definitely won’t regret it.

  • Supporting of applications is critical for three quarters of organisations, but over half (53%) are struggling to maintain and manage their portfolios.
  • You could work in an office, at a client’s business or in a contact centre.
  • Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today.
  • This is a newly formed team and you will be working with escalation engineers to troubleshoot and resolve complex customer problems.
  • As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role.

The most exciting project I’m working on within the Pet business area is the selection and delivery of the IT and Claims solution to support the delivery of new products to market next year. This project involves the whole team supporting multiple activities, rolling up our sleeves and working together to deliver the best solution for the business. The opportunities I’ve had here are incredible – the management teams are quick to recognise hard work and dedication and it makes me really proud to work within Admiral Tech. The opportunities to develop personally are equally as fantastic, with access to online training, dedicated calendar time to complete training and the opportunity to achieve a formal qualification. This year I completed my SAFE Scrum Master qualification to compliment my existing Agile and Prince2 Project Management qualifications. I would say my career defining moment was following my first job after university where I realised that I really missed the technology sector.

Computer Skills

This is a key technical role responsible for providing third line technical support to our clients through our online helpdesk, live chat, telephone and by email. From providing technical assistance to maintenance the role of technical support employees is quite diverse. This position requires strong analytical, problem-solving, and troubleshooting skills. The qualified candidate should possess broad experience in handling difficult or sensitive situations in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly motivated to provide excellent customer service.

What are the most essential skills required by service desk staff?

  • Communication Skills.
  • Analytical Skills.
  • Project Management Skills.
  • Cybersecurity Skills.
  • Hardware and Software Skills.
  • Database Management Skills.

Our innovative system tests candidates to ensure they are the best fit before you even interview them. Allowing you to read between the lines of a CV and find that perfect candidate. We use the largest and most effective job board network in the UK, putting your job in front of millions of candidates daily.

Hours and environment

With a suitable HNC or HND, you can enter year two or three of an ICT degree. Some employers ask for a Higher National Certificate (SCQF level 7) or Higher National Diploma (SCQF level 8) in an IT subject. Choosing a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job. We’ve found some examples of the qualifications that could help you get this job. You’d chat with customers over the phone, by email or instant messaging. Alternatively, customers might have access to an online fault-finding program or you could use the same program to fix their computer problems remotely.

Is IT hard to be a help desk?

It is more difficult than pivoting from a related field, but still entirely possible. Some entry-level technician jobs, or flat-out help desk listings, have an either/or requirement for employment.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it’s one of the reasons we’re voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

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